AURALISEducational Institute
Management Diploma · Management

Customer Experience Management

Design service journeys customers remember, measure satisfaction and turn complaints into loyalty.

  • 35hours
  • 6modules
  • Beginnerlevel
  • QRverifiable certificate
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Customer Experience Management

What you'll learn

  • Map the customer journey
  • Measure NPS and satisfaction
  • Build a complaint-handling process

Program modules

  1. Customer experience foundations
  2. Journey mapping
  3. Service standards & training
  4. Voice of the customer & NPS
  5. Complaints & service recovery
  6. CX strategy & capstone

Your teacher confirms each module after you complete it, and the certificate is issued after the administration approves. Any employer can verify it by its ID.

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